CALL CENTER SUPERVISOR – CAO (JOB ID #10094)

Kearny Mesa - Full-Time

Rady Children’s Physician Management Services (RCPMS) offers exciting opportunities for a qualified candidate to join our rapidly growing organization. We are a wholly owned subsidiary of Rady Children’s Hospital and Health Center with just over 500 employees. RCPMS supports primary care pediatricians with 32 office locations throughout San Diego and Southern Riverside Counties.

RCPMS seeks friendly, motivated, experienced individuals for our open Call Center Supervisor position in our Kearny Mesa Corporate Office.

Under the supervision of an Associate Director, Clinic Operations and Clinic Services, the Call Center Supervisor is responsible for the effective workflow of Regional Scheduling and the Welcome Center. The Call Center Supervisor works with The Regional Scheduling Leads and Welcome Center staff to ensure procedures and tasks are completed to RCPMS standards with specific focus efficiency and the patient experience during scheduling and registration. The Call Center Supervisor will be responsible for telephone productivity reporting, quality assurance auditing and coordinating with the clinic leadership on regional scheduling.

Requirements:

  • One year of supervisory experience.
  • Two years working in a Call Center environment.
  • Two years of experience on a major Electronic Medical Record system.
  • Experience in healthcare provider templating highly desired.
  • Valid California Driver’s License and insurance.
  • High School diploma.
  • Bachelor’s degree or higher in healthcare or business management preferred.

If you want to work with a great group of people, we invite you to join us in promoting the health of children within our communities.

For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.

Rady Children’s Physician Management Services is proud to be an Equal Opportunity Employer.

To be considered, please submit a resume and cover letter.

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