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Practice Management
Our on-site staff management ensures that our employees present a professional image and have a positive, customer oriented attitude. In addition, our management service includes:
- Initial assessment and training of staff on productive workflows
- In-house training of clinical staff
- Ongoing staff workshops and process improvement forums
- Telephone skills that retain patients
- Effective front desk collections
- Efficient patient scheduling
Our Welcome Center creates a positive first impression for new patients using skills that project a warm and friendly place. They accurately register new patients and schedule a first appointment for them. In addition, a “New Patient Packet” is sent to each new patient with information that will help them feel more comfortable when they arrive for their first visit.
Nurse Care Connect is available for telephone advice given by Registered Nurse’s to help guide parent through a child illness or answer basic questions
A Staff Float Pool is available so your office will always have a compliment of support staff – both back and front office – to keep your office running at optimal efficiency.
Physician and Management collaboration to improve administrative and operational outcomes:
- Physician opinion surveys to guide practice decisions
- Detailed daily electronic dashboards
- Monthly financial reports to track adherence to budget
Work flow analysis to ensure continuous practice improvement using operational best practices:
- Decreased variation of common workflows
- Analysis of telephone workflow design
- Supply and vaccine inventory management
Patient Satisfaction and Service Excellence Programs:
- Development, delivery and analysis of patient satisfaction surveys
- Post survey work groups to improve scores and ensure a positive patient experience
- Service improvement initiatives for optimal practice operations
On-site employee management including daily staff schedule, time-keeping, annual performance reviews, hiring process and coaching and corrective action
Interim clinic management solutions to accommodate vacations or turnover
Coordination and oversight of planning and designing for new or expanded offices. Project management for opening and/or relocation
Central Services:
- Improve clinic efficiency
- Reduce cost per visit
- Increase access to services
- Welcome Center – create a positive first impression to new patients during registration and scheduling of a first visit
- Nurse Care Connect – nurse advice line staffed by RNs to help guide parents through a child’s illness or answer basic questions
- Float Pool – Ensures your office will always have a compliment of support staff for optimal efficiency